Hotel Dispute Details
Dispute ID
DSPX250198Dispute Information
Booking ID
BKLX250182
Raised By
Steve Austin (Guest)
Dispute Reason
Property not as described
Date Raised
05 Nov 2025
Last Updated
07 Nov 2025
Issue Description
Guest reported that the room was not cleaned properly and the Wi-Fi was not working during the stay. Towels were also missing on arrival.
Dispute Timeline
07 Nov 2025 — Host
Cleaning issue acknowledged. We are investigating internally.
05 Nov 2025 — Guest
Room was not clean, towels missing, Wi-Fi not working.
